Work forms

Enquiry form

Let people ask you anything, and get the right answer back. A good enquiry form does a little sorting for you, so an order gets treated as an order and an odd question gets a proper read. Short, friendly and easy to answer.

A curious question mark peering through a magnifying glass. — good question.

Try the example

Pick the third answer to see the follow-up appear. Nothing you type here is sent or saved.

The corner bakery

Ask us anything.

Questions worth asking

What’s your name?
Short textRequired
So the reply can start with a name, and you can tell one Sam from the other.
What’s the best email to reach you?
EmailRequired
It’s how your answer gets back to them, and the field checks the address looks right.
What can we help with?
Multiple choiceRequired
Sorting the enquiry at the start saves you reading every message to work out what it is.
Tell us a little more
Long textOptional
Shown only when someone picks Something else, so the enquiries that don’t fit still find a home.
When do you need it?
DateOptional
A date tells you straight away whether an order is easy, or needs a favour.
How many would you like?
NumberOptional
A number is easier to count than a sentence, and easier for them to type.

How the form reads

Picture a customer who wants a loaf for Saturday. They give a name and email, choose An order, and add a date and a quantity. Nothing else gets in their way. Someone who just wants to know when you open picks Opening times and can be done in a moment.

Someone with an odd question picks Something else, and a box opens where they can ask it properly. You read each enquiry knowing what kind it is before you open it, which makes the busy mornings a little calmer. Every enquiry arrives in the responses table, ready to work through.

If the same question keeps arriving, that’s a sign to answer it on your website or in your shop window. Your responses table will show you which ones they are.

A follow-up that helps

Show “Tell us a little more” when “What can we help with?” is “Something else”. Someone asking about an order or the opening times skips straight on.

Open the form yourself before you share it. Pick Something else and check the box appears, then pick An order and check it folds away. If a rule points at a question you’ve since deleted, the form won’t publish until you fix it.

Keep it kind

Put the answers people ask most, like opening times, somewhere they can read first. Fewer enquiries is a kindness, too.
Ask for a date only if it changes your answer. Otherwise, leave it out.

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