Feedback forms

Course feedback form

The best course is the next one, so ask how this one went. Keep it short enough to finish before the tea gets cold, and ask for more only where more would help. A few questions, one follow-up, and honest answers.

A little mortarboard hat sitting on top of a notepad. — top of the class.

Try the example

Pick the third answer to see the follow-up appear. Nothing you type here is sent or saved.

Evening Pottery

How was the course?

Questions worth asking

Would you recommend it?
Multiple choiceRequired
One easy question first gets people started, and tells you the mood at a glance.
Tell us a little more
Long textOptional
Shown only when someone says Not yet, which is when you most want to know why.
How would you rate the course overall?
RatingOptional
Stars are quick to give, and easy to compare from one course to the next.
How was the pace?
Linear scaleOptional
A scale from slow to quick shows whether it was too much or too little, not just whether people liked it.
What was your favourite part?
Long textOptional
It’s a pleasant question to answer, and it tells you what to keep.
Your email, if you’d like to hear about the next one
EmailOptional
Some people are keen to come back. Everyone else can skip it.

How the form reads

Picture someone at the end of the final session, tea still in hand. The first question asks whether they’d recommend the course, and it takes a moment. If they say Yes or Maybe, they can give a few stars, rate the pace and say what they enjoyed most.

If they say Not yet, a box opens and they can say why. That single answer is worth more than a page of comments from people who were happy. Read the responses across a few courses, and use where people stop to see which questions are worth keeping.

If you run the course again, keep the questions the same. Answers you can compare from one course to the next are worth more than a clever new question each time. If a tutor teaches the course with you, invite them to your workspace as a viewer, so they can read the feedback and export a CSV without changing the form.

A follow-up that helps

Show “Tell us a little more” when “Would you recommend it?” is “Not yet”. People who’d recommend it finish in a moment; the others get space to explain.

Open the form yourself before you share it. Pick Not yet and check the box appears, then pick Yes and check it goes away. Once it’s live, the responses table shows every answer, and each form’s Insights tab shows where people stopped.

Keep it kind

Say how you’ll use the answers, and tell people what you changed because of them. It shows the form was read, and it makes the next one easier to fill in.
Keep the email optional, so people can be honest without being named.

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